General Terms and Conditions

1. Scope and contractual basis

These general terms and conditions apply to the contractual relationships between the dental practice Nazanin Böhle, House of Smiles, and its patients, provided they were made accessible before the conclusion of the contract and validly agreed.

New fee provisions do not apply retroactively.

2. Services and treatment of minors

House of Smiles offers services in the fields of dentistry, orthodontics and dental hygiene.

In the case of minors, capacity of judgement, the necessary consents and the assumption of costs are clarified before treatment begins. Where required, written consent from the legal representative must be obtained.

Veneers and whitening are not offered to minors.

3. Treatment planning and quotations

The intended services, prices and payment terms are set out in an individual treatment plan or quotation before treatment begins. Quotations are valid for one month from the date of issue.

The stated costs are based on the work known at the time of planning. Due to individual treatment progressions or additional medical or technical requirements, the actual costs may deviate by up to 15 %.

Changes and additional costs are explained in good time. Any necessary consent is obtained before additional services are carried out. This provision does not entitle House of Smiles to an unjustified blanket price increase.

4. Chargeable services

All services — including the initial consultation, the creation and discussion of the smile design, diagnostic assessments, scans, X-rays, photographic documentation and other preparatory measures — are subject to charge.

Services rendered up to and including the discussion of the aligner treatment or the smile design are invoiced according to the SSO tariff, unless an aligner treatment at House of Smiles is started within one month of that discussion.

If the patient decides not to have the planned treatment carried out at House of Smiles, all services actually rendered up to and including that discussion and not yet invoiced are charged according to the SSO tariff. Services already invoiced are not charged again.

If the aligner treatment is started at House of Smiles, the preparatory services rendered and already invoiced up to that point are taken into account in the cost estimate and deducted from the total amount of the treatment.

5. Payment terms and external invoicing

Invoices must be paid in full within the agreed payment period. New patients pay for the services of the first appointment directly on site.

House of Smiles may provide certain services against immediate payment or a previously agreed advance payment.

External service providers may be commissioned with invoicing, payment processing and the reminder procedure. Their identity and tasks are communicated in advance.

For invoicing and payment processing, and where applicable for debt collection, the data required for this purpose may be passed on to commissioned billing and collection service providers, insofar as this is legally permissible. Such disclosure is limited to the necessary information and takes place in compliance with Swiss data protection law and dental professional confidentiality.

Claims are assigned only insofar as this is legally permissible. Information is provided about the new creditor and any changed payment office.

6. Default of payment, reminder fees and debt collection

The occurrence of default of payment is governed by Art. 102 of the Swiss Code of Obligations (CO).

The first reminder is free of charge. From the second reminder onwards, reasonable reminder fees may be charged. These amount to no more than CHF 30 in total per invoice and are shown separately on the respective reminder. This is subject to the condition that this fee provision has validly become part of the contract.

From the occurrence of default of payment, default interest of 5 % per year may be charged on the outstanding invoice amount in accordance with Art. 104 CO.

If full payment is not made within 14 days of receipt of the second reminder, House of Smiles may commission an external debt collection service provider to collect the outstanding claim.

The required data is transmitted only if the data protection requirements and the requirements of professional confidentiality are met. Medical history forms, diagnoses and complete patient files are not routinely passed on to debt collection service providers.

Additional collection or debt enforcement costs are only asserted insofar as they are legally owed. Further damages for default under Art. 106 CO require the statutory conditions to be met and corresponding proof. Costs already compensated are not charged twice.

7. Instalment payments and credit assessment

By separate agreement, instalment payments may also be made through external financing providers. Their terms as well as any interest, fees and financing costs are made accessible before the conclusion of the contract.

Before granting payment by invoice or payment by instalments, a necessary and proportionate credit assessment of the adult person liable for payment may be carried out.

Information is provided in advance about the assessing body, the purpose and the scope of the data processing. Only the necessary identification and creditworthiness data is used. Medical history data, diagnoses and other medical information are not used for the credit assessment.

Insofar as professional confidentiality is affected or consent is legally required, such consent is obtained separately in advance.

Depending on the result, the requested payment method may be declined and an alternative payment method offered. Statutory rights to information and rectification remain unaffected.

8. Medical history and duties to cooperate

The medical history form must be completed fully and truthfully to the best of the patient's knowledge before treatment begins. Medically relevant conditions, medications, allergies and existing treatments must be disclosed. Any unclear questions can be discussed with the practice team.

Only information necessary for safe treatment is collected. Changes in state of health or medication must be reported before the next treatment. Changes to contact details must be notified promptly.

If essential medical information is missing, a plannable treatment may be postponed until the matter is clarified. The responsibility of the treating professional for information, assessment and proper treatment remains unaffected.

Non-compliance may impair the treatment result and necessitate additional treatment steps.

In the case of more than three documented breaches of the duty to cooperate, House of Smiles may, after prior information and a warning, discontinue the treatment in a medically responsible manner. The information required for continued treatment is provided.

If aligners are lost or damaged through the patient's own fault more than twice, any additional laboratory costs incurred may be charged. Information about the amount is provided before the replacement is manufactured.

9. Warranty for products

Defects in products such as aligners or retainers are remedied free of charge or eliminated by replacement within one year of issue, provided they are demonstrably attributable to manufacturing or fitting errors.

Damage caused by improper handling, failure to follow instructions or external influences is excluded from this additional assurance.

Mandatory statutory claims remain unaffected.

10. Patient information and informed consent

A particular treatment outcome cannot be guaranteed due to individual biological and medical factors.

Individual information is provided about the intended treatment, material risks, alternatives and the necessary aftercare. Supplementary information is recorded in the patient documents and consent forms.

Treatment requires the necessary informed consent.

11. Cancellations and non-attendance

Agreed appointments are binding. Cancellations or changes of appointment must be communicated by telephone or email at least 24 hours before the appointment.

In the case of later cancellation or non-attendance, a cancellation fee of CHF 100 may be charged, provided this has been validly agreed and is legally permissible. Justified exceptional cases are taken into account.

In the case of repeated short-notice cancellations or repeated non-attendance, future appointments may be made conditional on a previously agreed advance payment.

12. Responsibility and liability

House of Smiles owes professional and careful treatment in accordance with recognised professional standards.

No particular aesthetic or medical result is assured.

Liability is governed by the statutory provisions. Mandatory liability claims are not excluded by these terms and conditions.

13. Data protection, service providers and Denteo

Personal data is processed in accordance with Swiss data protection law and the privacy policy of House of Smiles. Dental professional confidentiality is maintained.

House of Smiles uses Denteo for digital practice management. The tasks and data processing of the service providers used are explained in the privacy policy. Any necessary consent is obtained separately.

The terms of external providers apply to patients only insofar as they are intended for the specific service used, were made accessible before conclusion and have been validly agreed.

A general reference to provider terms does not create any additional payment obligations.

14. Supplementary contractual documents

Individual treatment and payment agreements supplement these terms and conditions and take precedence over them in the event of contradictions.

Patient information, consent forms and data protection notices apply according to their respective purpose. Information provided under data protection law does not replace any required consent.

15. Partial invalidity

Should individual provisions be invalid, the remaining provisions remain in force insofar as this is legally permissible.

Invalid provisions are replaced by the applicable statutory provision.

16. Amendments to the terms and conditions

Amendments are communicated in good time. For existing contracts they apply only insofar as they have been validly agreed or are permitted by law.

The publication of a new version on the website alone does not change existing agreements.

17. Applicable law and jurisdiction

Swiss law applies.

Jurisdiction is governed by the statutory provisions. Mandatory places of jurisdiction, in particular for the protection of consumers, are reserved.

18. Express acceptance of the terms and conditions

The terms and conditions of House of Smiles can be viewed at https://houseofsmiles.ch/agb. By accepting the terms and conditions and submitting the medical history form, the patient confirms that they have read the terms and conditions and accept them as part of the treatment contract.