General Terms and Conditions (T&Cs)

1. Scope

These T&Cs apply to all legal relationships between the dental practice of Nazanin Böhle, House of Smiles (hereinafter «we» or «us») and our patients. Upon conclusion of the contract they become an integral part of your contractual relationship with us.

2. Services of the dental practice Nazanin Böhle, House of Smiles

We provide services in the fields of dentistry, orthodontics and dental hygiene. Our offering is aimed at persons resident in Switzerland who are at least 18 years old and of sound judgement.

Treatment of minors is only possible when accompanied by, and with the written consent of, a legal guardian. We recommend that a legal guardian be present at all appointments.

The treatment of certain services (e.g. veneers or whitening) is excluded for minors.

Further information about our services can be found in our patient information and the consent form.

3. Treatment planning and quotes

Our prices and conditions are communicated to you in an individual treatment plan or quote before the start of treatment. The quote is valid for one month from the date of issue. After this period a new quote is required.

The treatment costs stated are based on the work known at the time of planning. Due to individual treatment courses, additional medical or technical requirements and adjustments during treatment, actual costs can vary by up to 15 %. Any additional costs are communicated to the patient in good time and invoiced accordingly.

4. Chargeable services

All services — including the initial consultation, smile-design discussion, diagnostic assessments, scans, X-rays, photo documentation and other preparatory measures — are subject to charge.

Services rendered up to the discussion of the aligner treatment or smile design will be invoiced according to the SSO tariff if no aligner treatment is started at House of Smiles within one month.

If you decide after the discussion to start an aligner treatment with us, the services already invoiced are taken into account in the cost estimate and deducted from the total amount of the treatment.

5. Payment terms

Invoices must be paid in full within the stated payment period.

For new patients, direct payment on site is required after the first appointment. House of Smiles reserves the right to provide certain services exclusively against immediate payment.

6. Reminders and collection

In the event of late payment a reminder is issued.

If full payment is not made within 14 days after the second reminder, House of Smiles reserves the right to forward the outstanding claim to a collection agency without further notice.

All resulting additional costs, handling fees, interest on arrears and collection costs are borne by the patient.

7. Instalment payments via third parties

Alternatively, we offer the option of instalment payments through third-party providers (e.g. Zaala AG). The terms and conditions of the respective third-party provider apply in this case.

For the processing of the financing, the necessary data is transmitted to the third-party provider. Fees, interest or other financing costs may apply.

8. Patient obligations

The patient is informed by the treating dentist about the following points and agrees to them:

If these obligations are not met, we may refuse our services or invoice the costs incurred.

9. Warranty

Defective products (e.g. retainers or splints) are replaced free of charge within one year of issue, provided the defect is demonstrably due to a manufacturing or fitting error.

Damage caused by improper handling, non-compliance with instructions or external influences is excluded from our warranty.

It is at the practice's discretion whether a warranty case exists.

10. Patient information

We cannot guarantee the success of our treatments, as many individual factors can influence the results.

All treatment risks and instructions for the care of the products are communicated to you in the patient information and the consent form.

Please read these documents carefully.

11. Cancellations and no-show fees

Agreed appointments are binding. Cancellations or changes of appointments must be communicated to us by telephone or e-mail at least 24 hours before the appointment.

In the event of a no-show or short-notice cancellation (less than 24 hours before the appointment), we charge a no-show fee of CHF 100.–.

House of Smiles reserves the right to grant future appointments only against prepayment in cases of repeated short-notice cancellations or no-shows.

12. Disclaimer of liability

All dental treatments are carried out according to the current state of science.

However, a specific treatment result cannot be guaranteed by us.

Our liability is limited to proven gross negligence or wilful misconduct.

13. Data protection

Your personal data is stored, processed and protected in our database in accordance with our privacy policy and for the purpose of your treatments. By using our services you agree to this.

14. Completeness of the contract

These T&Cs, the patient information, the consent form and the privacy policy form the complete basis for the contractual relationship between us and the patients.

15. Severability clause

Should individual provisions of these T&Cs be invalid, the remaining provisions remain unaffected.

16. Changes to the T&Cs

We may amend these T&Cs as needed and will inform you in good time by electronic means. The current version can be found on our website.

17. Applicable law and place of jurisdiction

Swiss law applies. The place of jurisdiction is the registered office of the practice in Zurich.