Privacy Policy

1. Data controller

Responsible for the processing of your personal data is:

Dental practice Nazanin Böhle, House of Smiles

Löwenstrasse 16, 8001 Zurich

Phone: +41 44 363 90 90

Email: info@houseofsmiles.ch

2. Purpose of data processing

We process your personal data exclusively for the following purposes:

• Creation and administration of your patient file.
• Provision of dental treatments and therapies.
• Billing with you or your health insurer.
• Appointment scheduling and communication.
• Compliance with statutory documentation obligations.
• Quality management and internal process optimisation.
• Forwarding to third parties for laboratory and product orders.
• Forwarding to credit institutions for processing instalment payments.

3. Types of data processed

We collect and process the following types of personal data:

• Master data (name, address, date of birth, phone number, email address).
• Health data (diagnoses, treatment plans, X-rays, reports, medical histories).
• Billing and insurance data (health insurer, invoices, payment data).
• Communication data (e.g. emails or other correspondence channels).

4. Legal basis for data processing

The processing of your personal data is based on:

• Your consent in accordance with applicable data protection regulations.
• The necessity for the performance of a contract (e.g. treatment).
• Legal obligations (e.g. retention obligations under the Federal Health Insurance Act (KVG) or other applicable laws).

5. Disclosure of data

Your data is only disclosed to authorised third parties in the following cases:

• Laboratories and specialised treatment centres: insofar as required for your treatment (e.g. for the manufacture of dental prosthetics or aligners).
• Product orders: to manufacturers or suppliers if products need to be individually made or ordered as part of your treatment.
• Credit institutions: for processing and handling instalment payments, if you choose this option.
• Health insurers and other payers: for billing medical services.
• Legally authorised bodies: to authorities, courts or other legally required recipients.

Disclosure to third parties always takes place in compliance with statutory requirements and only to the extent necessary and/or unavoidable for the respective situation.

6. Retention period

We store your personal data:

• As long as it is necessary to fulfil the purpose of the agreement or the treatment.
• In accordance with statutory retention obligations (e.g. 10 years for medical records after end of treatment).

After the retention period has expired, your data will be securely deleted or anonymised.

7. Your rights

As a patient you have the following rights regarding your personal data at any time:

• Right of access: review of the data stored about you.
• Right of rectification: correction of incorrect or incomplete data.
• Right of erasure: deletion of your data insofar as legally permissible.
• Right to restriction of processing: restriction under certain conditions.
• Right to data portability: transmission of your data in a machine-readable format to you or another party.
• Right of withdrawal: you can withdraw any consent given for the processing of your data at any time with effect for the future.

To exercise your rights please contact the data controller named above.

8. Data security

We use technical and organisational measures to protect your personal data against loss, misuse, unauthorised access and uncoordinated alteration.

9. Contact point for data protection questions

For questions on data protection or to exercise your rights you can contact us as follows:

Dental practice Nazanin Böhle

Löwenstrasse 16, 8001 Zurich

+41 44 363 90 90 · info@houseofsmiles.ch

10. Consent

By agreeing to the patient contract with House of Smiles (dental practice Nazanin Böhle), you consent to the collection, processing and storage of your personal data in accordance with the conditions stated above.

11. Cookies and web analytics

Our website uses technically necessary cookies to provide its basic functions. These are required for operation and are always active.

To analyse website usage we use Google Analytics 4, loaded via Google Tag Manager (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). Usage data such as pages visited, time on site, approximate region and device type may be collected. Your IP address is processed in truncated form by Google.

Analytics cookies are only set if you explicitly consent via the cookie banner. Without your consent, no analytics or marketing cookies are loaded (Google Consent Mode v2, default = denied).

You can withdraw your consent at any time with effect for the future by deleting the cookies or local storage of your browser for this website — the cookie notice will then appear again on your next visit.

A transfer of data to the USA cannot be excluded. Google is certified under the EU-U.S. Data Privacy Framework. For more information see Google's privacy policy at policies.google.com/privacy.